A modern, secure, 24/7 delivery center with cutting-edge infrastructure and optimized workforce.
A glimpse into our state-of-the-art operations hub in Noida — where technology, talent, and process excellence converge.
Fully equipped operational workstations with enterprise-grade hardware
Round-the-clock delivery across all shifts and time zones
Cutting-edge technology stack and workspace design
ISO-certified security protocols and access controls
A scientifically designed workforce distribution ensuring every associate receives dedicated supervision, quality monitoring, and continuous development.
1 TL supervises 20 associates
1 QA monitors 30 associates
1 QM oversees 150 associates
1 trainer for 50 associates
1 MIS for 100 associates
1 AM controls 70 associates
1 OM controls 150 associates
*Ratio may differ as per shared and agreed SOW
A rigorous, multi-layered recruitment framework ensuring only the most qualified and culturally aligned talent joins our team.
Initial shortlisting based on qualifications and experience
Multi-stage interviews assessing skills and cultural fit
Versant 3-6 certified language proficiency assessment
Domain-specific knowledge and logical reasoning evaluation
Operations team assessment and final clearance
Background verification and document collection
A comprehensive, multi-phase training framework paired with Bottom Quartile Management to ensure continuous performance improvement.
A structured 6-step learning journey that transforms raw talent into high-performing, client-ready professionals.
A structured 5-phase client onboarding process ensuring smooth project handover, rapid go-live, and long-term operational success.
Receipt of LOI, agreement discussion, terms & conditions
Hiring + screening, JD receipt, 4-step screening, final round
TTT, product/process training, certification, refresher sessions
Hands-on buddy-up, regular feedback and audits
Post OJT handover, 1-week regular TL feedback
Visit our delivery centre, meet the team, and discover how EDN Intelligent Systems can power your customer experience operations.
