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EDN Intelligent Systems provides a full spectrum of BPO and customer experience services including Voice Inbound (customer support, partner helpdesk, complaints management), Voice Outbound (telecalling, lead generation, collections), Non-Voice/OCR (data processing, document verification, back-office operations), Chat/Social media support, Feet on Street (field operations, verification, onboarding), and Human Resource Outsourcing (HRO) services.

We serve 15+ industry verticals including BFSI (Banking, Financial Services & Insurance), Telecom, E-commerce, Healthcare, EdTech, Real Estate, Automotive, Logistics, Retail, Travel & Hospitality, Energy & Utilities, Government, Media & Entertainment, and more. Our domain expertise ensures tailored solutions for each industry's unique challenges.

We can get your operations live in as little as 2–4 weeks using our structured 5-phase transition plan: Discovery & Planning, Infrastructure Setup, Recruitment & Training, Pilot Launch, and Full-Scale Go-Live. Our rapid deployment framework is designed to minimize time-to-value while ensuring quality standards are met from day one.

Our advisors support 8+ languages including English, Hindi, and multiple regional languages such as Tamil, Telugu, Kannada, Bengali, Marathi, and Gujarati. All agents undergo Versant certification (levels 3–6) to ensure communication quality meets international standards.

EDN Intelligent Systems is MSME registered and holds ISO 27001:2022 (Information Security Management), ISO 9001:2015 (Quality Management System) certifications. We are also GDPR compliant, ensuring data protection and privacy standards are upheld across all our operations.

Our headquarters and primary delivery center is located at A-133, Sector 63, Noida 201309, Uttar Pradesh, India — housing 100+ advisors and full operational capabilities. We also have an office in Mumbai, Maharashtra focused on business development, client relations, and strategic partnerships.